Issues downloading from Backup server

DarkDays15
DarkDays15
Since 1603 Days
Hello, I was trying to download older DOOM Eternal trailers, when I first encountered this issue:

This site can’t be reached
dlsecondary.gamersyde.com refused to connect.
Try:
Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_REFUSED

I tested the Backup server download of various other videos, but only one old Titanfall trailer worked. Using a different browser or a smartphone did't help. Is anybody else experiencing this?
In reply to
dc_coder_84
dc_coder_84
Since 2108 Days
Same issue here. I cannot download this video from the backup server:
https://www.gamersyde.com/video_death_stranding_ba...
I get the error message "Unknown error, please try again". Tested with Firefox.
In reply to
Evilash
Since 1674 Days
Hello, 
same here, I cannot download the Elder Scrools Online latest cg trailers (Elsweyr and Greymoor). 
I have the same issue with other games videos (other videos download links works correctly).

Is it possible the repair?
Thanks!
In reply to
alex_from_siberia
Since 2028 Days
The same problem.
In reply to
sebaswerty
Since 1792 Days
Any ideas? Backup server won't work for me either
In reply to
TomArrow
Since 1582 Days
I also have problems, getting the following error (while logged in):
<Error>
<Code>AccessDenied</Code>
<Message>
Anonymous user cannot access public access disabled bucket
</Message>
<RequestId>839BE1D977947716</RequestId>
<HostId>
8KigvTKL7Ped+PscEZBBhe1Ughli4JhiGZ+NGT0krcFMgvExM5IQvt2BHZvNhfsSByyYob/2RNKg
</HostId>
</Error>


Wanted these:
https://www.gamersyde.com/video_ghost_of_tsushima_...
https://www.gamersyde.com/video_ghost_of_tsushima_...
https://www.gamersyde.com/video_ghost_of_tsushima_...
In reply to
nicknight
Since 2809 Days
So is there any update on this, guys?
In reply to
Driftwood - Dictateur en chef
Driftwood
Since 6391 Days
If the videos aren't available anymore, we most lilely can put them back up. One, there would need to be available to download on the publisher's press site, which isn't sure, and two, it would require us to take time to get the videos on demand, which would be ok if it were our day job and didn't have to keep updating the website with new content. Sorry guys, but as far as I know, unless it's a technical issue, in which case only Blim knows and he doesn't seem to be willing to comment, there is nothing we can do about old videos which cannot be downloaded anymore.
In reply to

PC videos : i9 9900K @ 4.5 GHz, 16 Go RAM (DDR4), Windows 10, GeForce RTX 2080 Ti Gigabyte OC Edition

dc_coder_84
dc_coder_84
Since 2108 Days
Another example would be the videos of Detroit Become Human...
In reply to
stmhlm
Since 234 Days
Can someone investigate the possiblities of re-uploading the previously downloadable H.264, 454.61MB @ 10089 kB/s, 24 FPS trailer of Star Wars: The Old Republic - Knights Of The Eternal Throne?

See below:
https://www.gamersyde.com/video_star_wars_the_old_...

The currently downloadable 1080p 30FPS is flawed as the original video is lacking frames to produce 30 FPS out of the original 24.
The original 24 FPS version is highly appreciated, please investigate the possibilities of bringing this forth.

The following error message is generated when trying to download it from the backup server:

<Error>
<Code>AccessDenied</Code>
<Message>
Anonymous user cannot access public access disabled bucket
</Message>
<RequestId>72104B594F27FE38</RequestId>
<HostId>
oPeRdihbY2NIMl6Ej31DmRlji/wSeOHfTUMGAeUlo5Hhv+ydYM1psGXCLNLqMuc3dPz7YAFiQMna
</HostId>
</Error>

Thank you.
In reply to
SSSoto
Since 168 Days
I can't download from the backup server either. I am trying to download various Assassin's Creed trailers, and all have the same error: "This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>AccessDenied</Code>
<Message>Anonymous user cannot access public access disabled bucket</Message>
<RequestId>58846C84D007DB85</RequestId>
<HostId>Re2ZBGajQkb3n5UH9gXo6dCKPCWqVSLuf40KAufY5vTEfuORzUM9IyiCEul8O3u/Xez/3p+0mjc2</HostId>
</Error>"


It would seem there may be an issue with the backup server itself, rather than the download files. Even when trying to access the backup server on a video just uploaded this month, I get a "404 - not found".
In reply to
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