Issues downloading from Backup server

Inscrit depuis 3536 Jours

Hello, I was trying to download older DOOM Eternal trailers, when I first encountered this issue:

This site can’t be reached
dlsecondary.gamersyde.com refused to connect.
Try:
Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_REFUSED

I tested the Backup server download of various other videos, but only one old Titanfall trailer worked. Using a different browser or a smartphone did't help. Is anybody else experiencing this?

En réponse à

dc_coder_84

Inscrit depuis 4042 Jours

Same issue here. I cannot download this video from the backup server:
https://www.gamersyde.com/video_death_stranding_ba...
I get the error message "Unknown error, please try again". Tested with Firefox.

En réponse à

Evilash

Inscrit depuis 3607 Jours

Hello,
same here, I cannot download the Elder Scrools Online latest cg trailers (Elsweyr and Greymoor).
I have the same issue with other games videos (other videos download links works correctly).

Is it possible the repair?
Thanks!

En réponse à

alex_from_siberia

Inscrit depuis 3961 Jours

The same problem.

En réponse à

sebaswerty

Inscrit depuis 3725 Jours

Any ideas? Backup server won't work for me either

En réponse à

TomArrow

Inscrit depuis 3515 Jours

I also have problems, getting the following error (while logged in):
<Error>
<Code>AccessDenied</Code>
<Message>
Anonymous user cannot access public access disabled bucket
</Message>
<RequestId>839BE1D977947716</RequestId>
<HostId>
8KigvTKL7Ped+PscEZBBhe1Ughli4JhiGZ+NGT0krcFMgvExM5IQvt2BHZvNhfsSByyYob/2RNKg
</HostId>
</Error>

Wanted these:
https://www.gamersyde.com/video_ghost_of_tsushima_...
https://www.gamersyde.com/video_ghost_of_tsushima_...
https://www.gamersyde.com/video_ghost_of_tsushima_...

En réponse à

nicknight

Inscrit depuis 4742 Jours

So is there any update on this, guys?

En réponse à

Driftwood

Inscrit depuis 8324 Jours

If the videos aren't available anymore, we most lilely can put them back up. One, there would need to be available to download on the publisher's press site, which isn't sure, and two, it would require us to take time to get the videos on demand, which would be ok if it were our day job and didn't have to keep updating the website with new content. Sorry guys, but as far as I know, unless it's a technical issue, in which case only Blim knows and he doesn't seem to be willing to comment, there is nothing we can do about old videos which cannot be downloaded anymore.

En réponse à

PC videos : i9 9900K @ 4.5 GHz, 16 Go RAM (DDR4), Windows 10, GeForce RTX 2080 Ti Gigabyte OC Edition

dc_coder_84

Inscrit depuis 4042 Jours

Another example would be the videos of Detroit Become Human...

En réponse à

SSSoto

Inscrit depuis 2102 Jours

I can't download from the backup server either. I am trying to download various Assassin's Creed trailers, and all have the same error: "This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>AccessDenied</Code>
<Message>Anonymous user cannot access public access disabled bucket</Message>
<RequestId>58846C84D007DB85</RequestId>
<HostId>Re2ZBGajQkb3n5UH9gXo6dCKPCWqVSLuf40KAufY5vTEfuORzUM9IyiCEul8O3u/Xez/3p+0mjc2</HostId>
</Error>"

It would seem there may be an issue with the backup server itself, rather than the download files. Even when trying to access the backup server on a video just uploaded this month, I get a "404 - not found".

En réponse à

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Issues downloading from Backup server

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